Frequently asked questions

It’s easy! Search for your mobile phone/device by make and model in the search box on the top left of the home page. If you’re not too sure of the make then you can enter your IMEI number.

Click on My Account. If you haven’t used us before, select “I’d like to register for a new account”

As it’s your first time, we’ll need a few details from you, just the usual stuff; name, address etc, so we can make sure you get your cash. Once you’ve done that, you’ll be up and running with an account that you can use again and again and again.

How many have you got?! You can sell as many as you like. If your sale is £500 or over, then we’ll send a courier for them. If you have 15 or more mobile phones/devices to sell then call us on 08445761189.

We update our website all the time with new mobile phones/devices, so if it’s not listed, check back or email us and we’ll try and find you a price.

We recommend that you contact your network service provider who should be able to unblock the mobile phone/device for you.

All mobile phones/devices sold to Envirofone are checked on the Recipero’s CheckMEND database which indicates if phones have been registered as blocked, stolen or lost.

If a mobile phone/device has been flagged we are required to hold the mobile phone/device in quarantine for 28 days to give you the opportunity to get the red flag removed. If it is not removed within 28 days then we are obliged by law to dispose of it.

Please contact the customer services team on 08445761189 or email us enquiries@envirofone.com if we can cancel the sale for you, we will.

Yes. The value of your mobile phone/device firstly depends on the condition. We don’t offer a fixed, average price for a working or non-working mobile phone/device. We take the time to test each individual mobile so that you get an individual price.

We’ll email you an offer, which if you’re not 100% happy with simply tell us and we’ll return your mobile phone/device to you free of charge. This way you can be sure you’re getting the best deal, the real price your mobile phone/device is worth!

Secondly, the price we can offer you varies depending on market value and demand.

The chances are that the sooner you sell your mobile phone/device to us, the more it will be worth.

We’ll send a sales pack to the address you’ve given us as soon as you’ve finished selling your mobile phone/device to us on our website. It’ll take 1-3 days to arrive.

If it doesn’t arrive in that time and you need another, you can request one in the My Account section of the site. Log in to My Account and select the “order sale pack” option.

If your mobile phone/device is worth £5.00 or less, we don’t send a sales pack. Simply, print and use the label from the website or write the address on the front of your envelope and follow the online instructions. Make sure you include your customer number so we know who the mobile phone/device is from.

It’s still free and you don’t have to wait for the sales pack to arrive.

It is only an envelope so we wouldn’t recommend putting in more than four mobile phones! If you have more than four, please find an alternative size padded envelope or package and stick on one of the freepost labels that’s included in your sale pack.

Make sure your mobile phone(s) are packaged safely though and you use/include the freepost address label so we can identify you. Please ensure that you surround your mobile phone/device with at least 1cm of cushioning e.g. bubble wrap. Place your mobile phone in the packaging provided and cushion to avoid movement. Packaging must be of adequate size and securely sealed to ensure your mobile phone/device arrives safely.

When sending devices we will not provide packaging. The Royal Mail recommends the following: Surround with at least 5cm of rigid cushioning e.g. bubble wrap, polystyrene chips or blocks to protect from knocks and vibration. Place items in a strong, rigid outer container e.g. a box and cushion to avoid movement. Packaging must be of adequate size and securely sealed. Because of its value we recommend you send via Special Delivery.

Regardless of whether you are sending your mobile phone/device in one of our freepost envelopes or via our free Special Delivery, Royal Mail recommends that you; ensure you surround your mobile phone/device with at least 1cm of cushioning e.g. bubble wrap. Place your mobile phone/device in secure packaging or the packaging provided and cushion to avoid movement. Packaging must be of adequate size and securely sealed to ensure your mobile phone/device arrives safely.

• The mobile phone/device would be a good start! Probably best to switch it off!
• Make sure you leave the battery in and the back on! We need those!
• Please unlock any PIN codes or passwords that you may have on the mobile phone/device. You can do this by using the data delete tool that we have or resetting to factory settings.
• If you like you can send us the accessories (headphones, charger etc.) but unfortunately we can’t pay more for them.
• The ‘freepost address label’ from the sales pack (either on the envelope you’re sending or in the pack if you have used alternative packaging)
• That’s about it. Keep reading for what not to send!

When sending devices we will not provide packaging. The Royal Mail recommends the following: Surround with at least 5cm of rigid cushioning e.g. bubble wrap, polystyrene chips or blocks to protect from knocks and vibration. Place items in a strong, rigid outer container e.g. a box and cushion to avoid movement. Packaging must be of adequate size and securely sealed. Because of its value we recommend you send via Special Delivery.

No. The value on the website is for the handset/device only. However, if you want to send any accessories in with your package this will not increase the value but they will be either recycled or re-used.

We send an email as soon as we receive your mobile phone/device. The beauty of Special Delivery means you can track it and see exactly where it is! (A bit like stalking, but for mobile phones/devices.)

Youll have received a tracking number when you sent your mobile phone/device. Use this to go onto the tracking facility on Royal Mail’s website and track your mobile phone/device.

If you sent us your mobile phones/devices in separate envelopes then they can often be received at different times.

For each individual envelope we receive, we will send you an email.

If you sent the mobile phones/devices all in one envelope you will only receive one email detailing the make and models of the mobile phones/devices in that envelope.

You can choose from:

• Cheque
• Bank transfer
• Paypal
• Argos card

Cheque
You simply enter your name and we’ll make a cheque out payable to that name. All you need to do is pop down the bank with it.

Bank transfer
You provide us with your bank account details and we will pay directly into that account. We know people worry about entering their bank details, but you don’t need to. We take the security of your details and our site very seriously. The Envirofone site uses Comodo SSL Security encryption at various stages throughout the site to protect your information.

You’ll notice the padlock icon appear in your browser to indicate that your information is being transmitted securely (usually found alongside the address bar.) This protects it from interception by unintended recipients.

Paypal
We’ll ask for your Paypal details, so be sure to enter them correctly and then we pay the money directly into your account.

Argos card
This is a prepaid store card that you can use in store at Argos or Homebase. We’ll send you the card loaded with credit in the post. Then each time you sell us a mobile phone/device, if you pick Argos payment, we’ll re-credit this card, so try and keep it safe!

How will I know that my card has been credited?
We’ll send you an email to let you know when your card has been credited.

Alternatively call the number on the back of the card and follow the instructions; this will then read you your balance.

If there is no credit on your card, please contact on enquiries@envirofone.com

I have lost my card, can I get a replacement?
Email us at enquiries@envirofone.com

Yes, as long as the payment has not yet been processed for your mobile phone/device sale.

You need to call us on 08445761189 to do this.

When we receive your mobile phone/devices they are processed separately regardless of whether they were sold or sent in at the same time.

Some mobile phones/devices take longer to process and test than others. We pay you as soon as the mobile phones/devices are tested so sometimes there can be a little delay.

If you log onto My Account you can check the status of each of your mobile phones/devices and details on payment status.

Go to My Account area of the site. Select the “Update my profile” option and change your details.

Please check that you are entering your username and password correctly.

If you can’t remember your log in details you can check these against the email that we sent you when you first registered with us.

Please note that the password is case-sensitive.

If you have forgotten all of your log in details, then we suggest you register again as a new user.