Network apologises for technical fault

23 July 2009 — 6:00 PM

O2 has apologised to its pay monthly customers after they were affected by a technical fault.

The problem was first noticed at 13:00 BST yesterday (July 22nd) when many contract customers found they were unable to send and receive web-based content.

Owners of iPhone devices also experienced difficulties when trying to access emails and other online content.

In a statement, the network said: "We have managed to restore data services to the vast majority of customers and are doing everything we can to ensure the few remaining customers are back online as soon as possible."

Although O2 is uncertain as to what caused the outage, it is believed it could have been due to a problem with the system allocating users with a unique internet protocol address.

The latest figures from O2 suggest its customers send over 1.5 billion text messages every month and its services cover 99 per cent of the country's population.

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