No 0800 helpline charges for O2 customers

18 January 2010 — 3:03 PM

Mobile phone network O2 has revealed that it has joined together with the Department for Work and Pensions (DWP) to prevent its customers being charged for calling 0800 helplines operated by the government department.

Ronan Dunne, chief executive officer of Telefonica O2 UK, said: "We've taken action in a number of areas to help customers through these tough times."

He added that he was pleased that the company has been able to find a way of removing the charges for O2 customers "when they call one of the DWP's benefits or jobseeker helplines".

The agreement will cover 72 helplines and provide the first point of contact with the DWP for many people.

Crisis loans and other emergency payment helplines are also covered by the agreement.

Consumers could be tempted to get cash for their old mobile phone in order to upgrade to a new handset available on O2 - including the Apple iPhone.

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