Google offers helpline for Nexus One

9 February 2010 — 1:56 PM

Mobile recycling could allow consumers to get the Google Nexus One

Consumers may be pleased to hear that Google has launched a helpline for customers who are having problems with the Nexus One handset, which it is currently selling online.

It had previously been reported that some customers in the US were being directed to the network T-Mobile or the manufacturer HTC, but the internet giant has now given into pressure and launched a dedicated helpline of its own.

Google says: "Our approach with our new consumer channel is to learn fast and continue to improve and we have, therefore, also been developing our capabilities to provide a number from Google for live phone support for the Nexus One."

The site added that live phone support direct from Google, combined with an improved online support experience, will provide better customer care to those who purchase the device.

The mobile phone could provide UK consumers with a reason to consider mobile recycling for cash to put towards a purchase of the handset - which will be offered on Vodafone - although contract prices are yet to be announced.

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