Used mobile phones could be sold for VoIP upgrades

21 May 2010 — 6:54 PM

Mobile operators need to find a way of implementing VoIP technology

Growing demand for voice over internet protocol (VoIP) services may result in more firms selling their used mobile phones in order to upgrade to the internet-based communications technology.

According to principal analyst for telecoms industry analyst Ovum Steven Hartley, mobile operators need to begin offering handsets that have VoIP capabilities if they are to avoid losing customers to online providers.

"There is clearly demand," he remarked, noting that trying to ignore or block this is "a waste of time, money and effort".

Mr Hartley said UK operators should follow the business model used by US carrier Verizon if they are to encourage customers to sell their used mobile phones and purchase VoIP-enabled models.

The firm has successfully monetised the service by requiring those who want to use it to take out both a data and voice plan, he observed.

Research released by Ovum earlier this week revealed introducing VoIP can have a number of benefits to networks, such as attracting new users and reducing customer churn.

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