Consumers 'should be wary when replacing a used phone'

16 July 2010 — 4:02 PM

Consumers 'should be wary when replacing a used phone'

People who sell an old mobile phone and sign up to a new contract should take some time to check the terms and conditions, if an expert is to be believed.

Andrew Lim, editor of, says tougher legislation is required to ensure consumers are not misled when buying a new device.

But in the meantime, it may be down to mobile phone users themselves to ensure they are getting a fair deal.

Mr Lim states: "I don't think people do get enough information about how to cancel contracts. Networks don't always make it easy to figure out that stuff."

He suggests speaking to somebody from the mobile provider in person is a wise move when securing the latest handset.

A recent mystery shopping exercise conducted for the Communications Consumer Panel showed 56 per cent of people who bought a handset in-store did not receive adequate guidance about cancellation.

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