Terms and Conditions
How These Terms And Conditions Apply
In these Terms and Conditions (“Terms”), the following will
help you understand meanings used:
means the mobile phone or tablet device e.g. iPad
that you wish to sell us in accordance with these
Terms. Device does not include a SIM or memory card
and they should not be sent;
means Eazyfone Limited trading as Envirofone;
means you, the person using our website and sending a mobile
phone/device to us which may be bought by us and recycled.
These Terms apply whenever you send a mobile phone/device to us via the online process at
www.envirofone.com. References to “website”
mean that website only. We may vary the Terms from time to time
and you should check them regularly for changes. Please also
read the Terms and Conditions of Website Use which you can view
by clicking on the link at the bottom of the website. They
explain rules and information about using our website whether
or not you send a mobile phone/device to us. When you use our website, we
may gather information about you and your visit to our website.
which is also available from the link on the website.
Website Use which together, form the agreement between us.
The mobile phone/device sale and recycling process is provided by Eazyfone
Limited, a company registered in England: company number 04155766; registered
office: Guildford House, Heather Close, Lyme Green Business Park,
Macclesfield, Cheshire, SK11 0LR; VAT number: 703409857. We use the
trade names “envirofone” and “envirofone.com”.
Who Can Send Mobile Phones/Devices To Us
The website is aimed at people interested in selling or recycling a
mobile phone/device. We buy mobile phones/devices from customers in the UK
(which our postage costs account for) and limited other countries. The
information on this website and all communications will be in English. This
website and the Terms are designed to comply with English law. You may be
viewing the website in a country in which we do not operate and trade and we
cannot be responsible for non-compliance with any local advertising or other
laws in relation to this website or its contents.
If you are under 18, only send in your mobile phone/device in accordance with
these Terms with the permission of your parent or legal guardian. All users
must use their own identity at all times and ensure that all information
provided is accurate and up to date. You must not under any circumstances,
send a mobile phone/device which you do not own, even if owned by a
family or household member. By sending a mobile phone/device, you confirm that
you own it. We may refuse to trade mobile phones/devices with any person.
How The Contract Is Formed And The Recycling Process
During the online process, you will be asked to agree to these Terms.
You must read them carefully as they form the agreement between us and
you and you will be bound by them. If and when you agree to them, we will
then send a confirmation that we have received your sales pack request.
The agreement between us is formed when we send that confirmation to you.
Any terms or conditions referred to in a sales order by you, anywhere or at
any time, have no effect. Any variation to these Terms must be confirmed in
writing by us. If you do not agree to our Terms, we are unable to progress
You may include any number of mobile phones/devices in a sales order, subject
to restriction in these Terms and as we may stipulate from time to time. Each
sales order is a separate contract. A full explanation about how to place an order is
in the FAQ section of our website.
We work to reduce the mobile phones/devices sent to landfill. As mobile phones/devices
and batteries contain dangerous metals, including lead, cadmium, lithium and mercury,
recycling helps protect the environment. However, whether mobile phones/devices can be
reused is determined by us.
Conditions Relating To The Sale Of Your Mobile Phone/Device To Us
We may refuse to process a sale if we think it is reasonable to do so. This may
include (but is not limited to) where: we identify a valuation error on the
website; or you fail to meet any criteria for eligibility which we impose from
time to time; or you fail to submit all necessary and relevant details for
us to complete the sales process; or fail to send us your mobile phone/device; or
where your mobile phone/device is damaged or does not comply with the Terms; or it
is an imitation, copy or otherwise a non-genuine make or model.
To receive the full indicative value for your mobile phone/device, it must
power-up (turn on) and be in full working condition (meaning that all features
must be in good working order) and must not have significant damage (although
may have some mild cosmetic damage i.e. general minor wear and tear). By way of
example only, damage classed as significant includes broken or cracked LCD screens;
camera function not working or camera damage; buttons missing from the mobile
mobile phone/device or other keypad damage; deep scratches or dents; snapped hinges;
charger port not working; microphone damage; earpiece damage; or software which is
faulty or defective. Mobile phones/devices must have batteries enclosed within the
mobile phone/device casing; not be barred; PIN locked or water damaged; appear in our
online guide; be of UK specification; and not be lost or stolen. The
list is not exhaustive. When we inspect or test your mobile phone/device, we will not
pay as much as the original, indicative value if we find that your mobile phone/device
does not comply with all these conditions.
Mobile phones/devices not listed on our website will be automatically recycled where
possible, subject to these Terms. Such mobile phones/devices cannot be returned under
any circumstances. Please ensure you are happy to send such mobile phones/devices to us
for recycling only. You will not receive any payment for such mobile phones/devices. We
accept the return of mobile mobile phone/device boxes, battery chargers and mobile
phone/device accessories but they do not increase mobile phone/device value and will
not be returned if requested.
Do not include more than two mobile phones/devices in one package. If you have
registered as sending more than two mobile phones/devices you will be issued with
the required amount of packages. Please use the packaging and the label in your
sales pack, you can request an additional sales pack by going to the My Account section.
Please note that if the indicative online valuation for your sales pack order is
£5 or under, we will not send a sales pack. Instead, print and use the label from
the website and follow the online instructions. If you don't have a printer, please call customer services on 0844 576 1189 to order your free return label.
Wrong Models And Testing
Each mobile phone/device is tested for compliance with our Terms. We also check
that the mobile phone/device is not red flagged (see Section 9 below) according
to CheckMEND details. Tests are carried out prior to and are the conditions for,
payment. We may stipulate additional tests as we reasonably determine. As mobile
phones/devices can look similar, customers sometimes incorrectly identify them.
If we find that the model you send is not as referred to in your sales order, we
will email a value for the actual mobile phone/device, confirming the model. You
can choose to continue the sale for the revised value or decline it. If so, we will
return the mobile phone/device, the sale will not progress and our agreement will
terminate. To accept or decline a revised value, log on to your account where you
will be given the revised value and be asked to either proceed or decline the revised
value. If you do not respond within 3 (three) days, starting on the day
on which we email the revised value, we will automatically process your sale
after that time, using the new price. If you have queries about how
models are identified, contact customer services (details below).
Damaged Mobile Phones/Devices
Where possible, we offer value for a damaged mobile phone/device but shall not be
obliged to do so nor purchase any damaged mobile phone/device. Damaged mobile
phones/devices will be traded using the same process as for all other mobile
phones/devices. If we determine your mobile phone/device is damaged, we may, at
our discretion, pay for the damaged mobile phone/device but the value will be
as indicated on our website. Accordingly, if a mobile
phone/device which we receive is damaged, then we will value the mobile phone/device
to take account of the damage and send a revised value by email. In some cases,
values will be zero if mobile phones/devices are beyond economical repair or have
multiple faults (e.g. water damage and cracked LCD screen). A revised value will
only be given once the mobile phone/device has been tested or inspected.
You can decide whether to continue with the revised value sale or whether to
decline it in which case, we will send your mobile phone/device back within 14 days,
the sale will not continue and our agreement will terminate. To accept or decline a
revised value, log on to your account where you will be given the revised value and
asked to either proceed with the sale or decline the revised value. If you do not
respond within 3 (three) days, starting on the day on which we email the revised value,
we will automatically process your mobile phone/device sale after that time using the
Mobile phones/devices in pieces or parts or mobile phones/devices which have no value,
will not be returned and we may recycle them.
SIM Cards And Data Removal – Important:
The sale of your mobile phone/device will not under any circumstance,
include the sale of a SIM card or other proprietary information. It is a condition
of you sending in and any sale of a mobile phone/device that before sending it, you
remove and retain SIM cards AND memory cards (or other media) AND all other personal
details and data including without limit, all names, mobile phone/device numbers, SMS
messages, photos, games, songs, video and all other data from your mobile phone/device.
This means that you must remove your SIM card, memory cards and media and all
personal data before sending your mobile phone/device. This is a fundamental
provision in our agreement. If you do not comply with these obligations, you will be
We will not accept liability for any loss, damage or costs which you incur
if the SIM card, memory card or other media are sent with the handset or if personal
data remains on the mobile phone/device including without limitation, any charges which
you incur as a result of use of your mobile phone/device by any person, whether incurred
before or after our receipt of the handset. We will not be in any way responsible for
the security, confidentiality, protection, use or disclosure of any personal data which
you fail to remove or any losses or costs which arise as a result. If you send a SIM card,
memory card or personal details in error or in breach of this section, we will not
under any circumstances be able to return them to you and shall have no
responsibility in respect of them. If you send personal data to us in error,
(other than information we hold about you as a customer) we shall not be deemed
to be holding, processing or otherwise using the data on your behalf in any way.
Without any liability on our part, we advise you to ensure that you understand and
comply with any obligations which you may have in accordance with your agreement
with your telecoms service provider including any obligations which you must comply
with in disposing of your mobile phone/device. If you do send your SIM card to us in breach of
this section, it is your responsibility to inform your provider of your error and
you will remain liable for any charges to your account both before and after
sending your mobile phone/device to us. This is subject to any terms of agreement you may
have with your telecoms provider.
Lost, Stolen Barred/Blocked “RED FLAGGED” Mobile Phones/Devices
We will check the status of all mobile phones/devices received against the National
CheckMEND database (using the unique IMEI number). If your mobile phone/device is
found to have a red flag by CheckMEND, it must be quarantined for 28 days whilst its
status is reviewed. The mobile phone/device will have a red flag if it has been
registered as lost, stolen or barred/blocked on the CheckMEND database.
If you are advised that your mobile phone/device has a red flag against it you will need to
contact CheckMEND in order to review the status of your mobile phone/device. You will be
advised of the procedure required by email from us.
The purpose of the quarantine period is to allow the rightful owner the opportunity
to have the red flag removed in order that the mobile phone/device can be processed
If, during the quarantine period the red flag is removed, your mobile phone/device
will be processed and paid for as normal and will not be returned. However, if after
the quarantine period has expired and the red flag has not been removed then
we are required by law to dispose of it and you will not receive any payment.
UK legislation states that we cannot under any circumstances return the mobile
phone/device during this 28 day period unless the red flag has been removed.
If we become aware of any issues you will be required to co-operate with the
authorities and we reserve the right to withhold or cancel the payment.
Value And Payment
Mobile phone/device values on our website are indicative only and we are not obliged
to pay the initially quoted value if when we receive your mobile phone/device, we
determine that it has a lower value if it fails to meet these Terms. Values are valid
for 14 days from the date on which you place a sales order except that values may vary
from those initially given on our website, as provided in these Terms. If we receive
your mobile phone/device(s) after this 14 day period then the updated current price
will apply. We will also send you an email reminder within this 14 day period. We may
extend the period for which mobile phone/device values are valid but shall not under
any circumstances, be obliged to do so.
Under no circumstances will payment be dispatched before we receive your mobile
phone/device. Payment is in accordance with the method you select in the sales order
process. The possible payment methods are cheque; BACS payment; or retail vouchers.
Once you select a method for a particular sales order, you may choose any alternative
payment option up until the process payment date. Once the payment has been processed
it is no longer changeable.
Payment processing depends on third parties which we do not control. For payment by
retail vouchers or cheque, this involves a postal service and for BACS payments,
a bank. We will not be liable for delay in your receipt of payment as a
result of third party action or inaction or once we have issued payment. We aim to
issue payment within 5 working days of the day on which your mobile phone/device is
tested and confirmed to meet our Terms where valuations do not change; or within 5
working days of the expiry of the five day period referred to above (see Wrong Models
and Testing and Damaged Mobile Phones/Devices) where a mobile phone/device value does
change. Timescales are indicative only and we do not guarantee to meet them. We are
advised by Royal Mail that customers should allow 2-3 working days for cheques or
retail vouchers to arrive and by the banks that customers should allow 3-5 working
days to receive payment.
The criteria used to value mobile phones/devices are based on numerous factors including changes
in market value. We may change the way in which we value mobile phones/devices at any time and
without notice. Mobile phone/device values may change from day to day which means that if you
check the value of your mobile phone/device on any given day but do not place a sales order, you
may be given a different value for the same mobile phone/device at a later time. This does not
affect any other provisions in these Terms. Any special offers on mobile phone/device values
are subject to particular terms which we may impose and may be varied or withdrawn
at any time and without notice. Values are shown and payments are made in pounds
Each mobile phone/device is processed separately even if included in a multiple mobile
phone/device sales order. We may send payment for each mobile phone/device separately.
Nothing shall oblige us to complete any transaction with you, make a payment or fulfill
our obligation to you in accordance with these Terms if we become insolvent, enter into
an arrangement with administrators or if anything similar occurs, in which case our
agreement with you will end immediately.
Payments are also subject to validation and security checks which we or third
parties may stipulate from time to time. Payments are non-transferable and will
be made to the payee named as instructed in the sales order process. If you would
like someone else to receive payment, you must ensure you have all the correct
details and authorisation. Payments will be sent in the case of postal payments
to the address you stipulate when you set up your account. Payments sent in the
post will be sent via first class Royal Mail post. All valuations include VAT
(or other applicable tax) at the prevailing rate. Payments are made using the
details which you provide. You must ensure that you provide all correct,
accurate details, including without limit, payment and account details. We will
not be liable if you fail to receive a payment or suffer a loss (including if
a payment is sent to an incorrect account) as a result of your failure to input
all payment and other details correctly, completely and accurately.
Contract Cancellations – Cooling Off Rights
In some cases, the law gives a right to cancel an agreement, at any time within 7
working days, beginning on the day after an agreement is formed or until services
begin, whichever is sooner. This is a “cooling off period”. Once your sales order
is placed online and we have sent your confirmation, you have seven working days
following that date to cancel except that if we begin our services before that
time, you agree that your cooling off right will end at that time. We begin to
undertake activity and perform services to fulfill our agreement when we receive
your mobile phone/device. Therefore, we will not return your mobile phone/device
and you will not be able to cancel the agreement once we receive your mobile phone/device
except as provided in these Terms. By sending your mobile phone/device, you agree that we
may begin work immediately in order to deal with your mobile phone/device sale, which this
may affect cancellation rights and that once you send a mobile phone/device to us, your
cooling off rights will no longer apply and we will not be able to return your mobile
phone/device. We will however return your mobile phone/device if, when we receive
it, we find that it has a lesser value than originally stated such that we revise
the value and you confirm that you do not wish to sell your mobile phone/device.
These rights are explained in the sections above. Other circumstances for cancellation
are in accordance with these Terms.
To exercise your cooling off rights, please tell us in writing (including email
but not telephone) that you want to do so within the 7 day period as above.
Our customer service details are set out at the end of these Terms. If you inform
us that you no longer wish to send your mobile phone/device, we will remove your
sales order from our system so that we know you will not be sending your mobile
phone/device and so that you are removed from our reminder system. In those
circumstances, you will not be entitled to any payment from us whatsoever and
further, no payment to your chosen charity or carbon offset payment will be made.
Sending Mobile Phones/Devices
We will send you a reminder by email if we have still not received your mobile phone/device
within 7 & 14 days of your sales pack order.
We will not be liable if the mobile phone/device is subject to loss or damage before receipt
at our warehouse. You send your mobile phone/device at your own risk. We do not receive
deliveries on weekends and bank holidays. We strongly recommend that all mobile phones/devices,
regardless of value, are sent by Special Delivery (which will be at your own cost unless your
sale exceeds £250 in value). Equally, if for any reason your mobile phone/device is returned
to you, you retain responsibility for risk in the mobile phone/device and we shall not be
responsible for any damage in transit. We strongly recommend that you pack the mobile
phone/device carefully to minimize risk of damage. The prepaid pack does not guarantee
that the mobile phone/device will be received in the same condition as sent. If total orders
valuations are over £250, we will provide a Special Delivery pack at our cost. The packs which
we provide for order valuations at £250 or under (but over £5) are standard priority return packs.
You must take the pack to the Post Office and hand it in at a counter where you will receive a 13
digit tracking number and receipt of postage. If your mobile phone is lost in the post you can use
the receipt and 13 digit number to claim Royal Mail insurance. If your mobile phone/device is lost
in the post we will advise you how you might claim against the Royal Mail may but we cannot
guarantee this to be successful. If we receive a damaged package, the package and mobile
phone/device (if we received it) will be returned to you so that you may claim for the loss
directly from Royal Mail if you wish. By sending the package back to you we do not guarantee
that the claim will be successful and we cannot have any liability for any claims which are
refused by external parties. For more information about making claims with Royal Mail, please visit
This information is provided for your information only.
If your mobile phone/device is valued under £5.00 on our website you will not be sent
a physical sales packet in the post. You will still be able to print your Freepost
label from our website and send your mobile phone/device in to us using Royal Mail for Free.
Please ensure you securely attach the label to your envelope. If you do not have
a printer, please call customer services on 0844 576 1189 to order your free return label.
If we return your mobile phone/device, we use Royal Mail first class delivery at our cost. If
Royal Mail cannot deliver the mobile phone/device, we will ask them to return it to our Head
Office and we will contact you by email to check your address. Once we receive
confirmation that the address is correct we will resend the mobile phone/device.
If a mobile phone/device is returned to us for a second time or if we have emailed
you and we do not receive a response within 14 days, we will treat the mobile phone/device
as our property, retain it and process the sale and will send you payment at the lower,
revised mobile phone/device value.
The packaging we provide you can carry a maximum of 2 mobile phones. The package must be taken
to the Post Office or Post Office counter. We recommend that you wrap the phone(s) in a thin
layer of cushioning. If you choose to use your own packaging, you must pack the mobile
phone/device in a strong rigid container e.g. a cardboard box, encased in a material which
prevents movement in transit e.g bubblewrap. Regardless of whether you are sending your mobile
phone in one of our freepost packages or via our free Special Delivery, Royal Mail regulations
state that you must: pack the phone in a strong, rigid package, ensure that it cannot move or
be turned on during transit. The package must be sent via Royal Mail tracked or Royal Mail
Take your package to the Post Office and get your proof of postage and tracking number. The
tracking number insures your phone for up to £50, plus you can track your package online at
the pack will be tracked online to our local delivery office. It will then appear as "delivered"
on the Royal Mail system, but this means delivered to our local delivery office. From there it
can take 1-2 days to arrive with us and will not be tracked directly to our premises. Once we
receive it, we'll send you an email.
Batteries which are defective or have been damaged are forbidden to be enclosed in the package.
Batteries must not be sent on their own through the post.
Our Liability And Risk
Nothing in these Terms or elsewhere excludes or limits our liability for death
or personal injury caused by our negligence or any liability for fraudulent
misrepresentation, fraud or liability which we are responsible for in relation
to consumer protection rights or for any other matters which it would be illegal
to exclude. Your statutory rights are not affected.
To the extent that we are liable to you in respect of breach of contract, for
negligence or for any other legal liability in relation to our agreement with
you or otherwise, our total liability to you will be limited to three times the
value of the mobile phone/device which is the subject of the liability, (as determined by us
in accordance with our usual valuation procedures) and any losses which are
foreseeable as a direct consequence of us breaking our agreement with you.
Except unless we explicitly state elsewhere, we shall not be responsible for
any indirect or special losses which happen as a side effect or consequence
of any main loss or damage or for anything which we or you could not reasonably
anticipate. This includes but is not limited to the following, however they
arise: direct loss of profit and indirect loss of profit; loss of income or
revenue; loss of savings; loss of data; loss of use of money; losses which you
incur as a result of a failure by you to comply with your obligations under these
Terms, including without limitation, third party charges which are raised for
your account as a result of a failure to adhere to your obligations regarding
removal of SIM cards and other data. Ownership of the mobile phone/device will pass to us when
we issue payment to you but nothing will stop us from dealing with the mobile phone/device in
the course of business. Mobile phones/devices will remain at your risk until we have issued
payment for the mobile phone/device.
We cannot be responsible for any errors you make in entering any details during
the online process.
iOS7 ‘Activation Locked’ devices
If we receive a device with the ‘Activation Lock’ still activated and you do not
respond within 3 (three) days, starting on the day on which we email you the
‘Activation Lock’ notification, we will revise the price to 10% of the full price.
You can choose to accept the revised value or decline it. If you decline, we will
return the device, the sale will not progress and our agreement will terminate.
To accept or decline a revised value, log on to ‘my account’.
We will not be in any way responsible to you for a failure to purchase your
mobile phone/device or for failure to comply with our obligations under these Terms or for
any costs or liabilities which you incur as a result of any circumstances beyond
our reasonable control including but not limited to act of God, flood, fire, trade
dispute, lack of third party materials or services or terrorism.
The agreement between us is binding. You may not transfer or assign your rights
or obligations to another person without our express agreement. We may transfer
or assign our rights and obligations under the agreement or appoint third parties
to assist us to perform our obligations provided that this will not reduce our
obligations to you. If any of these Terms is found to be void by a competent
authority, all others will continue to apply. From time to time, new industry
standards, guidelines and rules may be released. We reserve the right, at any
time and without notice, to change our business processes, procedures and the
Terms to adhere to such standards, guidelines and rules.
If either we or you do not at any time act on any rights which we have under
these Terms, then it will not affect the rights of either of us to enforce any
rights at a later stage. In addition, if either of us chooses not to rely on a
right which we have, it will not affect any of the other rights which either of
us has. These Terms and the agreement between us are subject to English law and
we each agree that any dispute arising under or connected to it will be decided
by the English courts.
No changes to the Terms will bind either of us unless we agree in writing but
mobile phone/device value changes constitute a change to the agreement and will be deemed to
be in writing. We may amend the Terms at any time, without notice. Any change
takes effect immediately after posting on the website and will be deemed to be
accepted by any person using the website. Where you have already placed a sales
order which we have accepted, the agreement between us is subject to those Terms
in place at the time we confirmed your sales order. The agreement between us will
end once each mobile phone/device transaction (or dealing as the case may be) is complete although
those sections regarding SIM card removal, stolen mobile phones/devices and all exclusions of our
liability as well as any other provisions capable of having effect after the
agreement ends, will continue to apply thereafter.
entire agreement and understanding between us in respect of their subject matter
and will supersede and replace any prior agreements, understandings or arrangements,
written or verbal. We each acknowledge that in entering into the agreement neither
relies on any representation or promise given by the other or implied from anything
or Terms and Conditions of Website Use. We are registered under the Data Protection
information about how we use your personal data. We will keep details about your
mobile phone/device sale, on our records. Nothing in the Terms seeks to exclude or limit any
rights available under applicable law which cannot be excluded or limited.
This means that the Terms do not change any rights which the law grants to you
and which the law does not allow us to change or limit.
Any notice you send to us will be deemed delivered as follows, depending on how
you send it: on the day on which it is left if you deliver by hand; or on the day
on which it is received by us if posted; or on the day on which it is sent correctly
if by email. Please note we have a complaints procedure. Our contact details for
all purposes are: Online Customer Services; Eazyfone Limited; Guildford
House; Heather Close; Lyme Green Business Park; Macclesfield; Cheshire SK11 0LR:
Tel: 01625 667840.
A person who is not party to these Terms shall have no right under the Contracts
(Rights of Third Parties) Act 1999 to enforce any Term which means that only we
and you have rights under them. This does not affect any right or remedy of any
person which exists or is available otherwise than under that Act.
Applicable laws require that some information and communications be in writing.
When using this website, you accept that communications will be mainly electronic.
We will contact you by email or by providing you with information
by posting notices on our website. For contract purposes, you agree to this
electronic means of communication and acknowledge that all contracts, notices,
information and other communications that we provide electronically, comply with
any requirement that communications be in writing. This does not affect your
statutory rights. Please check emails on a regular basis for updates on the sale
of your mobile phone/device. We do not accept responsibility for any emails which are not received
successfully, where the email address is incorrectly spelt or that are redirected
or deleted by spam filters.
Please print and keep a copy of the Terms for your records.