Website Help

Having trouble viewing our site? Here’s a list we’ve put together to help you out!

  • The browser you’re currently using is: Unknown
  • This browser’s ID is: default
  • Browser version: 0.0
  • Type: Unknown
  • User Agent: CCBot/2.0
  • Platform: Unknown
  • Mobile: False
  • Mobile device:
  • Cookies enabled: False

Have a look at our list below for fixing common browser problems, or if you’re still having trouble with your browser, you can send us the above details by entering your email address below and contacting our Support Team on 0844 576 1189

Turning on cookies

  • Microsoft Internet Explorer

    To enable cookies in Internet Explorer 7 or 8:

    • Click Start > Control Panel. (With Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
    • Double-click the Internet Options icon.
    • Select the Privacy tab.
    • Click Advanced.
    • Select ‘Override automatic cookie handling’ under the ‘Cookies’ section in the Advanced Privacy Settings window.
    • Select the ‘Accept’ or ‘Prompt’ option under ‘First-party Cookies.’
    • Select the ‘Accept’ or ‘Prompt’ option under ‘Third-party Cookies.’ (If you select the ‘Prompt’ option, you’ll be asked for approval every time a website attempts to send you a cookie.)
    • In the ‘Internet Options’ window, click OK to exit.

    To enable cookies in Internet Explorer 6:

    • Click Start > Control Panel. (With Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
    • Click Advanced.
    • Select ‘Override Automatic Cookie Handling.’
    • Select the ‘Accept’ or ‘Prompt’ option under ‘First-party Cookies’.
    • Select the ‘Accept’ or ‘Prompt’ option under ‘Third-party Cookies.’ (If you select the ‘Prompt’ option, you’ll be asked for approval every time a website attempts to send you a cookie.)
    • In the Internet Options window, click OK to exit.
  • Mozilla Firefox

    To enable cookies in Mozilla Firefox 3.x for Windows:

    • Click Tools > Options.
    • Click Privacy in the top panel.
    • Set ‘Firefox will:’ to Use custom settings for history.
    • Check the box next to ‘Accept cookies from sites’ to enable cookies.
    • Click OK.

    To enable cookies in Mozilla Firefox 2.x for Windows:

    • Click Tools > Options.
    • Click Privacy in the top panel.
    • Select the checkbox labeled ‘Accept cookies from sites’.
    • Click OK.

    To enable cookies in Mozilla Firefox for Mac:

    • Go to the Firefox drop-down menu.
    • Select Preferences.
    • Click Privacy.
    • Set ‘Firefox will:’ to Use custom settings for history.
    • Check the box next to ‘Accept cookies from sites’ to enable cookies.
    • Click OK.
  • Google Chrome

    To enable cookies in Chrome:

    • Click the menu icon on the browser toolbar.
    • Select Settings.
    • Click the Show advanced settings… link.
    • Click Content settings in the ‘Privacy’ section.
    • Select Allow local data to be set to allow both first-party and third-party cookies. If you only want to accept first-party cookies, check the box next to ‘Block all third-party cookies without exception.’
  • Safari

    To enable cookies in Safari:

    • Go to the Safari drop-down menu.
    • Select Preferences.
    • Click Security in the top panel.
    • Under ‘Accept Cookies’ select Only from sites you navigate to.

Enabling JavaScript

  • Microsoft Internet Explorer

    To enable JavaScript in Internet Explorer

    • Select Tools from the top menu.
    • Choose Internet Options.
    • Click on the Security tab.
    • Click on Custom Level.
    • Scroll down until you see the section labeled ‘Scripting.’
    • Under ‘Active Scripting,’ select Enable and click OK.
  • Mozilla Firefox

    To enable JavaScript in Firefox

    • Select Tools from the top menu.
    • Choose Internet Options.
    • Choose Content from the top navigation.
    • Select the checkbox next to ‘Enable JavaScript’ and click OK.
  • Google Chrome

    To enable JavaScript in Google Chrome

    • Click the menu icon on the browser toolbar.
    • Select Settings.
    • Click the Show advanced settings… link.
    • Click Content Settings in the ‘Privacy’ section.
    • Select Allow all sites to run JavaScript in the ‘JavaScript’ section.
  • Safari

    To enable JavaScript in Safari

    • Go to the Safari drop-down menu.
    • Select Preferences.
    • Click Security in the top panel.
    • Select the checkbox next to ‘Enable JavaScript’.