FAQs

Got a query? Need some help? Most of the questions we get asked are contained below. Please browse through our support questions to find the answer.

  1. Selling queries
  2. Sending queries
  3. Payment queries
  4. Account queries

Top questions

  1. Can you offer a value for a mobile phone that is damaged/faulty?
  2. What do I need to include when sending my mobile phone?
  3. My sale pack has not arrived, how do I get another one?
  4. How many mobile phones can I include in one freepost envelope?
  5. Why have I not received my full payment?