© Copyright 2026. James Johnson Green Ltd, All rights reserved. Company Reg Number: 10452936. VAT Reg: GB494285158. Policies: Modern Slavery Statement | HTML Sitemap
© Copyright 2026. James Johnson Green Ltd, All rights reserved. Company Reg Number: 10452936. VAT Reg: GB494285158. Policies: Modern Slavery Statement | HTML Sitemap
Find answers to the most common questions about selling your tech with Envirofone and get help with every step of the journey.
We've pulled together the questions you ask us most often so you can jump straight to the good stuff.
Browse the quick-fire answers opposite or dive into the full FAQ library below for more detail. Need to speak to the team? Reach out and we'll be happy to help.
We'll email you as soon as your device arrives with us, but you can also keep an eye on things by logging into your Envirofone account. Head to My Orders to see the most up-to-date delivery and testing progress for each device you've sent.
If it's been more than a few days since you posted your parcel and you still haven't heard from us, get in touch with our customer care team on 0333 321 3441 or email [email protected] with your order number so that we can investigate with the courier.
You can check the status of your payment at any time by logging onto your account. As soon as we have tested your phone/s we will send you a confirmation email with your expected payment date.
Absolutely. We buy devices in a range of conditions, including those with cracked screens, worn casings or software faults. Just choose the condition that best matches your device when you create your order so that we know what to expect when it arrives.
During testing we confirm the condition you selected. If everything matches, you'll receive the price quoted. Should we find additional faults we'll email you a revised offer right away—if you're not happy you can request the device back for free.
Yes, please contact our customer service team by email to [email protected] or call 0333 321 3441 and they will update this for you.
All devices we buy are checked against the UK's national lost and stolen databases. If your phone is reported as blocked or stolen we legally can't process the order or make a payment.
Please contact your network or the original owner to have the record removed. Once the handset is cleared, email us proof at [email protected] so we can recheck the device. If the block can't be lifted, we'll arrange to return it to you.
It’s easy! Search for your mobile phone/device by make and model in the search box on the home page. Select Sell now, complete your registration, including your payment information and we will provide all the details you need to send the device to us.
The IMEI (International Mobile Equipment Identity) is a unique 15 digit code assigned to your handset. It helps us verify the exact model you're selling and ensure that it hasn't been reported lost, stolen or blocked.
You can usually find it by dialing *#06# on the device, checking the original box, or opening the settings menu (Settings > General > About on iPhone, or Settings > About Phone on Android).
Simply click Sell now on the device page, enter your email address and create a secure password. We'll ask for a few details—including your name, address and preferred payment method—so that we can keep you updated and pay you as soon as testing is complete.
We currently offer fast bank transfer payments or Envirofone Store Credit (EnviroCash). You choose your preferred option during checkout, and we'll process the payment on the same working day that your device passes testing.
You're welcome to sell multiple devices at once. Our free tracked Royal Mail labels cover up to two handsets per parcel; if you're sending more, create additional orders so that each parcel has its own paperwork and tracking.
Most phones display the model name in the settings menu. Look forAbout Phone on Android or General > About on iPhone. You can also remove the SIM tray or back cover to find the model number printed on the device.
If you're still unsure, send us a photo at [email protected] and we'll help you identify it before you order.
On your iPhone go to Settings > General > iPhone Storage. The capacity listed at the top of the screen is the memory size you should select when creating your quote.
You can also check the original box or connect your device to a computer and open Finder (macOS) or iTunes (Windows) to view the capacity listed under the device summary.
We add new devices all the time. If yours isn't listed, please drop us a message via live chat or email with the make, model and storage size so we can let you know if we're currently buying it.
You can also sign up to our newsletter to be notified when new trade-in options become available.
Yes. Even if a device has no resale value we can recycle it responsibly. Add it to your order and choose the recycling option so that we can ensure it's processed safely and doesn't end up in landfill.
Don't worry—contact us as soon as you realise using live chat or by emailing [email protected] with your order number and the correct model details.
We'll update the order and confirm whether any price changes are needed. If you prefer to have the device returned, we can arrange that too.
You can cancel any time before we've processed payment. Log in to your account, open the order and choose Cancel, or email us quoting your order number.
If the device is already with us we'll stop testing and send it back to you free of charge.
Yes—just select Faulty when you get your quote and give us a brief description of the damage. We buy phones with cracked screens, worn buttons, faulty speakers and more.
If the condition is worse than described we'll let you know with a revised offer, and you can decide whether to accept or have it returned.
Trade-in prices are based on current market demand and can change daily. Once you place an order your quoted price is guaranteed for 14 days, so make sure you send the device promptly to lock in the value.
We honour the price shown when you completed your order for 14 days. If you notice a lower price on the site during that time, don't worry—your original quote still stands provided your device matches the condition you selected.
After 14 days the order will automatically update to the latest price, so please post your device within the guarantee window.
Activation Lock (known as iCloud Lock on Apple devices and Device Protection/FRP on Android) is a security feature that stops anyone else from using your phone if it's lost or stolen. It links the device to your personal account and requires your login details to be removed.
We can't complete testing or pay you while a device is still locked to your personal account. Removing the lock proves you're the owner and lets us securely refurbish or recycle the handset for its next user.
On iPhone, go to Settings > [Your Name] > Sign Out, enter your Apple ID password, then turn off Find My. On Android, open Settings > Security (orBiometrics and Security) and disableFind My Device or Reactivation Lock.
If you no longer have the handset, you can remove it remotely viaiCloud.com or the Google Find My Device website by selecting the device and choosing Remove from Account.
Even if the handset won't power on you still need to remove the lock using the online account linked to it. Sign in to iCloud or your Google account on another device and remove the handset from your list before sending it to us.
If your parcel is already on the way, log in to iCloud or Google Find My Device and remove the handset from your account as soon as possible. Once you've done that, email us to confirm so that our technicians can continue processing your order without delay.
We're unable to test, recycle or pay for any device that remains account locked. We'll keep it safe for 28 days while we wait for you to remove the lock—after that we'll have to return it or recycle it in line with our terms.
You can view the Apple ID linked to your device under Settings > [Your Name]. If you can't remember the email address, visit Apple's account recovery page at iforgot.apple.com and follow the prompts to retrieve or reset your login details.
Wrap your handset securely in bubble wrap or similar protective material and place it inside a sturdy box or padded envelope. Make sure the device can't move around in transit and include your order confirmation inside the parcel.
Please don't send any accessories unless you've been asked to—we only need the handset itself.
Yes. After you place your order we email you a pre-paid tracked Royal Mail label. Print it out, attach it to your parcel and drop it off at any Post Office. Keep the receipt so you can follow the delivery progress online.
Parcels sent with our free Royal Mail Tracked 48 service are insured for up to £150. If your device is worth more, you can upgrade the cover directly with Royal Mail at the counter or use your own insured courier service.
You can include up to two devices per Royal Mail label. If you're trading in more than two, please create additional orders so that each parcel has its own label and paperwork for tracking purposes.
Royal Mail Tracked 48 usually reaches us within two working days. You can check the status using the tracking number on your Post Office receipt. We'll email you as soon as it's checked in at our warehouse.
We aim to make payment on the same working day that your device passes our checks (Monday to Friday, excluding bank holidays). If the order is completed after 2pm, the payment will be processed on the next working day.
If testing shows the handset doesn't match the condition you chose, we'll email you with a revised price. You can accept the new amount or request the device back free of charge. We won't pay anything until you've confirmed what you'd like to do.
For security reasons we can only pay using the option you selected when placing the order. If you need to amend your bank details before we make payment, contact us as soon as possible so we can update the order for you.
Log into your Envirofone account and open the order to see real-time updates. We'll also send you an email confirmation the moment your payment has been released.
Bank transfers can take up to two hours to appear once released. If it's been longer, double-check that the bank details on your order are correct and contact your bank to confirm whether the payment is pending.
Still no sign? Get in touch with us and we'll investigate right away.
Click Forgotten your password? on the login page and enter the email address you used to create your account. We'll send a secure reset link straight away so you can choose a new password.
Sign in and visit the My Account section to edit your personal details. Remember to save your changes before leaving the page so that future orders use the updated information.
If you'd like us to delete your account, please email [email protected] from the address registered to the account. We'll action your request in line with our privacy policy.
Once you're logged in, choose My Orders to see a history of every device you've sold, including order numbers, prices and payment status. You can download invoices or request copies from this page too.
Double-check that you're using the correct email address and password. If you're still having trouble, reset your password and make sure cookies are enabled in your browser.
Continued issues? Contact our support team with details of any error messages and we'll help you regain access.
