Got a burning question?
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Things you might want to know
Has my phone been received?
You can check the status of your phone at any time by logging onto your account. As soon as we receive your phone’s we will send you a confirmation email. Please note: Customer services can only view the same information which is shown on your online account.
Phone received - where is my payment?
You can check the status of your payment at any time by logging onto your account. As soon as we receive your phone’s we will send you a confirmation email with your expected payment date. Please note: Customer services can only view the same information which is shown on your online account.
I have sold the incorrect phone / can I remove a sale?
Don’t worry all you need to do is sell the correct mobile phone on your account.
Welcome pack not received
Do you accept faulty phones and how much will I get?
Yes, we accept damaged, broken or faulty phones. At Envirofone, we know the price we offer you is really important, that’s why we put so much effort into getting it right. We take the time to test each individual mobile so that you get an individual price. Once we’ve received your phone we will make you an offer and you’ll have 3 days to mull it over. If you’re not 100% happy with our offer, then we’ll return your phone to you free of charge!
iOS7 / Activation Lock
If you are sending us an iPhone 4 and above or an iPad 2 or above, please ensure that you have deactivated the ‘Activation Lock’ by resetting your iPhone or iPad and removing your iCloud account before you send it to us by following the step by step instructions. If you have already sent us your device or it’s damaged, then you can do this remotely by following the instructions. If the device is not reset then we won’t be able to offer you the full price. You can find our more information about ‘Activation Lock’ on our FAQs page.
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0844 576 1189
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Lyme Green Business Park
Mon - Thurs, 8:30am – 5:00pm and Fri, 8:30am – 4:00pm