EnviroRewards

Trade-in points land as soon as we pay you for the trade-in. Points on a shop order show as pending first, then become available 35 days after dispatch, once the returns window has closed.

Only if your account goes quiet. Points expire after 24 months with no earning or spending, and we email you before that happens. Earning or spending any points resets the clock.

A voucher made from your points is valid for 12 months. You can use one voucher per order on orders of £200 or more, and each voucher can be worth up to £50 (1,000 points), so for a bigger discount, redeem more points into a single voucher.

If an order is cancelled or refunded, the points it earned are removed. A partial refund takes off the points for the refunded amount.

Your tier depends on how many trade-ins and purchases you have completed with us in the last 24 months, including orders from before EnviroRewards started. Member: 0 to 1 orders, 1 point per £1. Silver: 2 to 3 orders, 1.25 points per £1. Gold: 4 or more orders, 1.5 points per £1.

If you have only ever sold to us, your first shop order earns a one-off 200-point bonus (£10). If you have only ever bought from us, your first paid trade-in earns it instead. It is paid once per member.

No. Points have no cash value and can only be spent as vouchers in the Envirofone shop. They cannot be added to a trade-in payment or transferred to anyone else.

Yes. The boost is added on top: we apply your promo code first, then add the Silver or Gold boost to your trade-in as extra cash, up to £20. You don't need to do anything to get it.

The £10 bonus is a thank-you for trading in a real device with us, so it applies to a friend's first trade-in worth £75 or more. That keeps it fair and stops the bonus being worth more than the trade-in it is paid on.