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Real answers for your refurbished device — returns, warranties, repairs and more. Pick your device to get started.

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Top questions from customers this week

How do I return my iPhone within 30 days?
iPhone · Returns
What does “battery health 80%+” mean for my refurbished phone?
iPhone · Battery
My MacBook arrived with different RAM than ordered
MacBook · Order issues
Trade-in arrived but quote was lower — what now?
All devices · Selling

Start with your device

Pick the device you need help with

iPhone
Returns, battery, Face ID, iCloud, unlocking
34 articles
Samsung Galaxy
Returns, fingerprint, S Pen, Knox
7 articles
MacBook
Storage, RAM, charging, Apple ID
7 articles
iPad
Cellular vs Wi-Fi, Apple Pencil, screen
7 articles
Apple Watch
Pairing, GPS vs Cellular, battery, water
7 articles
Gaming
PlayStation, Xbox, Switch — controllers, accounts
7 articles
Other phones & tablets
Google Pixel, OnePlus, Sony, Huawei, Xiaomi — same warranty, same support.
7 articles

Or browse by topic

Looking for something specific?

Returns
18 articles
Warranty
14 articles
Repairs
9 articles
Setup & unlocking
22 articles
Troubleshooting
17 articles
Battery health
8 articles
Account & orders
24 articles
Delivery
11 articles

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