© Copyright 2026. James Johnson Green Ltd, All rights reserved. Company Reg Number: 10452936. VAT Reg: GB494285158. Policies: Modern Slavery Statement | HTML Sitemap
© Copyright 2026. James Johnson Green Ltd, All rights reserved. Company Reg Number: 10452936. VAT Reg: GB494285158. Policies: Modern Slavery Statement | HTML Sitemap
Both The Big Phone Store and Envirofone help you trade in old tech, but Envirofone is built to make the process faster, easier, and more reliable. Use this guide to see what sets us apart.
Over 4 million customers have sold with Envirofone, with support teams ready to help at every step.
We test each item individually and even welcome damaged devices, so you get a fair price every time.
Same-day bank transfers once your device is processed, helping you get paid without the wait.*
If you are not happy with our offer, we will return your device free of charge—no strings attached.
Trading tech since 2005 with processes built for accuracy and transparency.
Every device is reused, refurbished, or recycled, keeping valuable tech in circulation longer.
SSL encryption, safe payments, and strict data handling give you confidence from quote to payout.
Free postage with our Enviropack and easy drop-off choices to keep things flexible.
Key differences between Envirofone and The Big Phone Store at a glance.
| What matters | Envirofone | The Big Phone Store |
|---|---|---|
| Established | Founded in 2005 with a dedicated tech-trade focus | Founded in 1999 |
| Pricing transparency | Clear inspection-based pricing with upfront condition guide | Post-inspection price changes can vary |
| Trade-in bonuses | Envirocash bonuses available to all customers | Limited offers (e.g. student-only bonuses) |
| Trustpilot rating | 4.6 | 4.8 |
| Value optimisation | Dynamic pricing maximises value based on real device condition | Flat pricing approach |
| Faulty phone trade-ins | Designed specifically for faulty and broken phone trade-ins | Faulty devices accepted but not core focus |
| Speed from send to payment | Optimised for speed with same-day dispatch and payment | Timelines vary |
| Device types supported | Phones, tablets, wearables, consoles, and laptops | Phones, tablets, and accessories |
| Online selling | Fully online, ensuring consistent outcomes | Combination of online and in-store processes |
| Warranty | 12-month warranty included as standard | 12-month warranty |
| UK customer service | Yes — Monday to Friday, 9am to 4:30pm | Yes |
*Subject to devices being processed before 3pm and banking provider timescales.
Answers to frequently asked questions when comparing The Big Phone Store and Envirofone.
Get an instant quote, send your device for free, and enjoy secure payments with Envirofone. We keep things quick, transparent, and sustainable.
