Returns and warranty
30 days to change your mind.
Changed your mind, or something is not right? Start the return in minutes through our portal. The device needs to come back in the condition you received it, with its accessories - that is the whole of it.
- Refunded within 5 working days
- Free return if it arrived damaged
Hassle-free returns
Have your order number to hand and you will be done in minutes.
We recommend using a tracked service and insuring the parcel for peace of mind.
Start your returnArrived damaged, faulty or wrong? within 48 hours instead - that return is free, and we chase the courier.
At a glance.
The four things worth knowing before you open the portal.
30-day returns
Changed your mind? No problem. You have 30 days from delivery to return your purchase for a full refund. Just make sure the device is in the same condition you received it, with all accessories included.
12-month warranty
Every refurbished handset comes with a 12-month warranty against defects. Accessories and batteries are covered for 6 months. If a fault occurs, we will arrange repair or replacement at no extra cost.
Damaged on arrival
Received a damaged, faulty or incorrect item? Get in touch within 48 hours and we will sort it out straight away - a free return, and a replacement or full refund as quickly as possible.
Easy process
Start your return online in a few minutes through our dedicated returns portal. Enter your order details and follow the step-by-step instructions. No phone calls needed.
Returns and cancellations
Starting one, how long the refund takes, and what to do before you put the device in the box.
Visit our returns portal, enter your order details and follow the simple on-screen steps. You can also log in to your Envirofone account, select the relevant order and choose Request Support.
No worries - you have 30 days from delivery to return your purchase for a refund or exchange. The device must be in the same condition you received it, with all accessories included.
Start a return via our returns portal or contact our customer service team and we will guide you through the process.
Once we receive and inspect the returned product, we will issue a refund to your original payment method within 5 working days.
Refunds may be reduced to reflect any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
We package devices carefully, but if yours arrives damaged or not as described, within 48 hours so we can put things right immediately.
We will arrange a free return, investigate with the courier and ship a replacement or refund you as soon as the device is back with us.
Yes. Please back up any data stored on the device before returning it. Once a product has been reset or repaired, we cannot recover or transfer your data.
Make sure to sign out of all accounts and remove any security locks before sending the device back.
Warranty
What the 12 months cover, what they do not, and who pays the postage on a claim.
The warranty protects you against defects in materials and workmanship, including issues with the screen, speakers, buttons, battery performance and internal components. Accessories and batteries are covered for 6 months.
If a fault appears, raise a warranty request and we will arrange a speedy repair or replacement once the device has been assessed by our technicians.
The warranty does not cover accidental damage (including screen cracks or liquid ingress), cosmetic wear, faults caused by unauthorised repairs, software modifications, malware or use with unauthorised accessories.
If you are unsure whether your issue is covered, get in touch and our team will advise you.
Log in to your Envirofone account, select the relevant order and choose Request Support. You will be guided through a short form so we can diagnose the issue and arrange repair or replacement.
You are responsible for safely returning the product to us for assessment. We will cover the cost of sending it back to you once the repair or replacement is complete.
We recommend using a tracked delivery service when sending your device to us.
Trade-in bundles
What happens to a trade-in discount when the refurbished device goes back.
Promotional discounts linked to a trade-in may be cancelled or adjusted if you return the refurbished product for a refund. We will contact you with your options if this applies to your order.
Trade-in values are subject to inspection and acceptance of the device you send us. If your trade-in is rejected or the value is amended, we will contact you with your options before proceeding.
Ready to start your return?
The portal takes a few minutes.
Have your order number handy. No phone calls needed.
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