Returns
Changed your mind or something not right? We make returns simple. Start the process in minutes through our easy-to-use returns portal.
30-Day Returns
Hassle-free returns
You have 30 days from delivery to return your purchase for a refund. The device must be in the same condition you received it, including all accessories.
We recommend using a tracked service and insuring the parcel for peace of mind.
Visit our returns portal, enter your order details and follow the simple on-screen steps. You can also log in to your Envirofone account, select the relevant order and choose Request Support.
Prefer to speak to someone? Call 0333 999 0951 and we'll set everything up for you.
Once we receive and inspect your returned item, we'll issue a refund to your original payment method within 5 working days.
Refunds may be reduced to reflect any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
If your device arrives damaged or not as described, contact us within 48 hours so we can put things right immediately.
We'll arrange a free return, investigate with the courier and ship a replacement or refund you as soon as the device is back with us.
30-Day Returns
Changed your mind? No problem. You have 30 days from delivery to return your purchase for a full refund.
Just make sure the device is in the same condition you received it with all accessories included.
12-Month Warranty
Every refurbished handset comes with a 12-month warranty against defects. Accessories and batteries are covered for 6 months.
If a fault occurs, we'll arrange repair or replacement at no extra cost.
Damaged on Arrival
Received a damaged, faulty or incorrect item? Contact us within 48 hours and we'll sort it out straight away.
We'll arrange a free return and send a replacement or full refund as quickly as possible.
Easy Process
Start your return online in just a few minutes through our dedicated returns portal.
Enter your order details and follow the step-by-step instructions — no phone calls needed.
No worries — you have 30 days from delivery to return your purchase for a refund or exchange. The device must be in the same condition you received it with all accessories included.
Start a return via our returns portal or contact our customer service team and we'll guide you through the process.
Once we receive and inspect the returned product, we'll issue a refund to your original payment method within 5 working days.
Refunds may be reduced to reflect any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
We package devices carefully, but if yours arrives damaged or not as described, contact us within 48 hours so we can put things right immediately.
We'll arrange a free return, investigate with the courier and ship a replacement or refund you as soon as the device is back with us.
Yes. Please back up any data stored on the device before returning it. Once a product has been reset or repaired, we cannot recover or transfer your data.
Make sure to sign out of all accounts and remove any security locks before sending the device back.
The warranty protects you against defects in materials and workmanship, including issues with the screen, speakers, buttons, battery performance and internal components. Accessories and batteries are covered for 6 months.
If a fault appears, raise a warranty request and we'll arrange a speedy repair or replacement once the device has been assessed by our technicians.
The warranty does not cover accidental damage (including screen cracks or liquid ingress), cosmetic wear, faults caused by unauthorised repairs, software modifications, malware or use with unauthorised accessories.
If you're unsure whether your issue is covered, get in touch and our team will advise you.
Log in to your Envirofone account, select the relevant order and choose Request Support. You'll be guided through a short form so we can diagnose the issue and arrange repair or replacement.
Prefer to speak to someone? Call 0333 999 0951 and we'll set everything up for you.
You are responsible for safely returning the product to us for assessment. We will cover the cost of sending it back to you once the repair or replacement is complete.
We recommend using a tracked delivery service when sending your device to us.
Promotional discounts linked to a trade-in may be cancelled or adjusted if you return the refurbished product for a refund. We'll contact you with your options if this applies to your order.
Trade-in values are subject to inspection and acceptance of the device you send us. If your trade-in is rejected or the value is amended, we'll contact you with your options before proceeding.
Ready to start your return?
Visit our returns portal to begin the process. Have your order number handy and you'll be done in minutes.
Go to returns portal
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