Help centre
Gaming help.
PlayStation, Xbox or Switch - refurbished console help on setup, accounts, controllers and trade-in.
12-month warrantyOn every console
30-day returnsChange-of-mind included
Disc drive testedOn every disc edition
Controller includedGenuine and tested
All gaming help topics.
Returns & refunds30-day change of mind, faulty returns, refund timing.WarrantyWhat our 12-month console warranty covers.Battery - handhelds & controllersSwitch handheld and controller battery life.Setup & accountsFirst switch-on, PSN / Xbox / Nintendo account, controllers.TroubleshootingWon’t turn on, no picture, disc won’t read, controller drift.RepairsOut-of-warranty repairs and controller swaps.Selling your consoleQuote process, factory reset, packaging, payment.
While you are here.
Buying, selling, or reading up on the Gaming.
Not found it?
A person will answer.
Our UK support team handle returns, warranty claims and anything the guides above do not cover. Plain English, no scripts.
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