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Customer support
Contact Envirofone.
We do not have a phone line. Everything goes through chat, so whoever answers has your order in front of them before they reply rather than taking your details down first. The team is on Monday to Friday, 9am to 5pm.
Which? Recommended Provider
When we are open
Monday to Friday, 9am to 5pm
Excluding bank holidays
Where we are
EnvirofoneUnit 37A, Sisna Park
Sisna Park Road
Plymouth
PL6 7FH
Please do not post a trade-in here without the Royal Mail label from your order - we would have nothing to match it to. Recycling a worthless device is the exception.
Paying today
All pricesBefore you get in touch
Four questions account for most of what reaches us. If one of them is yours, the answer here is quicker than waiting for a reply.
See all the FAQsWe'll email you as soon as we begin processing your device, but you can also keep an eye on things by logging into your Envirofone account. Head to My Orders to see the most up-to-date delivery and testing progress for each device you've sent.
If it's been more than a few days since you posted your parcel and you still haven't heard from us, with your order number so that we can investigate with the courier.
You can check the status of your payment at any time by logging onto your account. As soon as we have tested your phone/s we will send you a confirmation email with your expected payment date.
Absolutely. We buy devices in a range of conditions, including those with cracked screens, worn casings or software faults. Just choose the condition that best matches your device when you create your order so that we know what to expect when it arrives.
During testing we confirm the condition you selected. If everything matches, you'll receive the price quoted. Should we find additional faults we'll email you a revised offer right away-if you're not happy you can request the device back for free.
Yes, please and our customer service team will update this for you.
Faster on your own
Most of it you can do from your account
Your Envirofone account holds every trade-in you have sent us, where each one has got to, and the controls for changing them. No queue, and it is up to date the moment we touch your device.
- Track a trade-in and see its testing progress
- Accept or decline a revised offer
- Cancel a sale you have not posted yet
- Update your address or payment details
- Re-send a Royal Mail QR code or returns label
What to have ready
Three things that turn two messages into one.
Your order number
On your confirmation email, and on every order in your account. It is what lets us pull your device up straight away.
The email you ordered with
Orders are linked by email address, so a different one will not find your trade-in - even if the rest of the details match.
What you would like us to do
Chase a payment, change a payment method, cancel a sale, get a device back. Saying it up front saves a round trip.
Still need us?
Start a chat and we will pick it up
Tell us what you need and it goes straight to the team. Monday to Friday, 9am to 5pm, excluding bank holidays.
© Copyright 2026. Envirofone Limited, All rights reserved. Company Reg Number: 10452936. VAT Reg: GB494285158.
Policies: Modern Slavery Statement