© Copyright 2026. Envirofone Limited, All rights reserved. Company Reg Number: 10452936. VAT Reg: GB494285158.
Policies: Modern Slavery Statement
© Copyright 2026. Envirofone Limited, All rights reserved. Company Reg Number: 10452936. VAT Reg: GB494285158.
Policies: Modern Slavery Statement
Everything you need to know about buying refurbished tech from Envirofone, including how we prepare each device, shipping times, and the support that's available after your order arrives.
Our customer care team is ready to help before and after you buy. Start here for instant answers to popular buying questions.
Still stuck? and we'll guide you through the next steps.
Yes. Every handset and tablet we sell is network unlocked so you can pop in any SIM and get started straight away. During refurbishment we remove old data, reset the software and confirm the device activates on all major UK networks before it is listed for sale.
If you are moving from a network that still uses a traditional SIM, just transfer it across. For eSIM-only devices we provide clear instructions in your order confirmation to help you set things up in minutes.
Every Envirofone purchase includes a 12-month warranty as standard. Our technicians run a 70-point check so we're confident your tech will perform like new, but if anything goes wrong in the first year we'll repair or replace it for you.
Need support? and the team will get you sorted.
Orders placed before 3pm Monday to Friday are usually dispatched the within 2-3 working days with free tracked delivery. Standard shipping takes 3-5 working days to reach most UK addresses.
Need it sooner? Upgrade to next-day delivery at checkout and we'll prioritise packing and courier collection for the fastest possible arrival.
Absolutely. Choose Klarna or Clearpay at checkout to split the cost into manageable payments. You'll see the repayment schedule and any eligibility checks before you confirm your order, so there are no surprises.
Prefer to pay in one go? We also accept Visa, Mastercard, American Express and PayPal.
We grade every device after a full inspection so you know exactly what to expect. Like New looks and feels pristine,Excellent may show the lightest signs of use, andGood devices have a few more cosmetic marks but deliver the same great performance. Functionality is identical across every grade.
Each listing clearly states the grade alongside detailed photography, making it easy to choose the right balance of price and condition for your needs.
We include a SIM tool so you can get up and running instantly. Original manufacturer boxes and headphones aren't guaranteed because we focus on delivering the best value refurbished tech, but everything arrives safely packaged in 100% recyclable materials.
Need an additional charger or case? Explore our accessories range at checkout and we'll ship everything together.
Our technicians run every device through an industry-leading 70-point diagnostic. We check the screen, cameras, Face ID/Touch ID, microphones, speakers, buttons, wireless connections and more. Any part that doesn't pass our performance benchmark is repaired or replaced using high-quality components.
Once testing is complete the handset is data-wiped, polished and wrapped ready for its new home. You receive a quality assurance certificate in your order confirmation for peace of mind.
Batteries are assessed against manufacturer guidelines. If a device falls below 80% of its original capacity we replace it during refurbishment so you enjoy reliable, all-day power. We also run charge-cycle and thermal tests to make sure performance is stable before shipping.
Should you notice anything unusual with battery life within your warranty period, contact our support team and we'll investigate right away.
Browse the store, choose your device, storage size and condition, then add it to your basket. From there you can create an account or check out as a guest, enter your delivery details and select a payment method. We'll email an order confirmation straight away.
Creating an account lets you save delivery addresses, view past purchases and manage returns or warranty requests online.
We accept all major debit and credit cards including Visa, Mastercard and American Express, plus PayPal, Klarna and Clearpay. These options are shown during checkout so you can choose the one that suits you best.
Payments are processed securely via our trusted providers and we never store your full card details on our servers.
Stock moves quickly, especially on rare colours and higher storage capacities. Adding an item to your basket doesn't reserve it, so we recommend checking out promptly to avoid disappointment.
If the device you wanted sells out, keep an eye on the site or sign up to our newsletter-we restock popular models every week.
Yes. Your order confirmation email contains a downloadable VAT invoice for your records. You can also log in to your Envirofone account at any time to reprint invoices or update your billing details.
Need the invoice in a business name? Enter those details at checkout or and we'll update it for you.
Orders placed before 3pm Monday to Friday are usually dispatched within 2-3 working days with free tracked delivery. Standard shipping takes 3-5 working days to reach most UK addresses.
Need it sooner? Upgrade to next-day delivery at checkout and we'll prioritise packing and courier collection for the fastest possible arrival.
Click the tracking link in your dispatch email to follow your parcel's journey in real time. You can also log in to your account and view the latest updates under My Orders.
If tracking hasn't updated for more than 48 hours, get in touch so we can speak to the courier on your behalf.
We start preparing your device right away, so address changes are only possible before the parcel leaves our warehouse. as soon as you spot a mistake and we'll do our best to amend it.
Once the order has been dispatched you may be able to rearrange delivery directly with the courier using the tracking link.
At the moment we ship to UK addresses (including the Channel Islands and Isle of Man) only. This ensures your device arrives quickly and that we can support you easily if you need help later on.
We're exploring wider delivery options for the future-keep an eye on our newsletter for updates.
No worries-you have 30 days from delivery to return your purchase for a refund or exchange. The device must be in the same condition you received it with all accessories included.
Start a return via your Envirofone account or contact our customer service team and we'll email a free tracked returns label.
The warranty protects you against technical faults, such as issues with the screen, speakers, buttons, battery performance, or internal components. Accidental damage, loss, theft and software modifications are not covered.
If a fault appears, raise a warranty request and we'll arrange a speedy repair or replacement once the device has been assessed by our technicians.
Log in to your Envirofone account, select the relevant order and choose Request Support. You'll be guided through a short form so we can understand what's gone wrong.
Prefer to speak to someone? and we'll set everything up for you.
We package devices carefully, but if yours arrives damaged or not as described, within 48 hours so we can put things right immediately.
We'll arrange a free return, investigate with the courier and ship a replacement or refund you as soon as the device is back with us.
The insurance is arranged and administered by Warranty & Creditor Services, which is authorised and regulated by the Financial Conduct Authority. It is underwritten by Novus Underwriting Limited on behalf of Collinson Insurance, a trading name of Astrenska Insurance Limited (FCA Firm Reference Number 202846).
Envirofone Limited are an authorised agent of Mark Stuart Andrews t/a Warranty & Creditor Services. We are not the insurer and we do not administer your policy.
Read our full gadget insurance terms.
The insurance is optional. You do not have to take it to buy from us or sell to us, and turning it down does not change your order or the price you pay.
We do not give advice or a personal recommendation on whether this insurance suits you. Please read the Insurance Product Information Document and the Policy Wording to decide whether the cover meets your needs.
Read our full gadget insurance terms.
When you take out cover through our website, there is nothing to pay for the first two months. After that, the monthly premium shown to you before you agreed is collected by Direct Debit by Warranty & Creditor Services, not by us, and appears on your bank statement as "Warranty&Creditor".
If you buy a device from us, the policy starts when your order is dispatched. If the order is cancelled before dispatch, no policy is created.
Read our full gadget insurance terms.
To be eligible you must:
One policy covers one gadget.
Read our full gadget insurance terms.
Cover includes accidental and malicious damage, liquid damage, theft, and breakdown after the manufacturer's or retailer's warranty has ended. Accidental loss is covered for mobile phones, iPads and tablets only. The policy also includes worldwide cover on trips of up to 90 days and the Gadget Helpline.
An excess applies to every claim, with an extra £25 on accidental loss claims. The monthly premium and the excess for your gadget are shown before you agree to take out cover. Full details of what is and is not covered, including all exclusions, are in the Policy Wording.
Devices we sell come with our 12-month warranty. A fault during that time is handled by us under the warranty, and breakdown cover applies after the warranty ends.
Read our full gadget insurance terms.
The policy is a monthly rolling contract with no minimum or maximum term. It continues for as long as the premium is paid.
You can cancel within 14 days of the policy being issued or of receiving the policy terms, whichever is later, for a refund of anything you have paid, provided no claim has been made. You can cancel at any time after that, but no money will be refunded.
To cancel, contact Warranty & Creditor Services. We cannot cancel a policy on your behalf. They will give you at least 30 days' written notice before changing the price or the cover.
Read our full gadget insurance terms.
Returning a device you bought from us does not cancel your insurance. If you return a device for a refund, contact Warranty & Creditor Services to cancel your policy. Otherwise the policy and the Direct Debit will continue.
If we send you a replacement device, contact Warranty & Creditor Services so your policy can be updated, as a replacement may have a different IMEI or serial number.
Read our full gadget insurance terms.
Claims, questions about your cover, cancellations and complaints about the insurance should go to Warranty & Creditor Services:
If you are unhappy with how Warranty & Creditor Services handle your complaint, you may be able to refer it to the Financial Ombudsman Service. Details are in the Policy Wording.
If your complaint is about how the insurance was offered on our website, contact us at [email protected] and we will work with Warranty & Creditor Services to resolve it.
Read our full gadget insurance terms.
Sign in to your account- just enter your email and we'll send you a 6-digit code, no password needed.
Your Dashboard lists every order with its status, and each one links through to a detail page with tracking numbers and your VAT invoice.
You can do this yourself-there's no need to contact us.
Before you do: deletion happens straight away and can't be undone. Your personal details are erased and you're signed out on every device.
If you've ordered or traded in with us, we have to keep those order records for 7 years to meet financial regulations-and that email address can't be used to sign in or open a new account again.