Help centre
MacBook help.
Refurbished MacBook help - from first switch-on to battery cycles and trade-in.
12-month warrantyOn every MacBook
30-day returnsChange-of-mind included
Battery: NormalmacOS-verified on arrival
Tested & gradedFull 70-point check
All MacBook help topics.
Returns & refunds30-day change of mind, faulty returns, refund timing.WarrantyWhat our 12-month MacBook warranty covers and how to claim.Battery healthCycle count, Maximum Capacity, what to expect.Setup & unlockingMigration Assistant, Apple ID, Touch ID, iCloud sync.TroubleshootingFind My Mac, boot loops, Wi-Fi drops, charging issues.RepairsOut-of-warranty repairs, screen and battery service.Selling your MacBookQuote process, erasing, packaging, payment timing.
While you are here.
Buying, selling, or reading up on the MacBook.
Not found it?
A person will answer.
Our UK support team handle returns, warranty claims and anything the guides above do not cover. Plain English, no scripts.
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