Help centre
Returns & refunds
30-day change-of-mind, faulty returns, refund timing. Pick your device for the full guide.
Pick your device.
Returns & refunds guidance, tailored to what you have got.
iPhoneReturns, battery, Face ID, iCloud, unlockingRead guideSamsung GalaxyReturns, fingerprint, S Pen, KnoxRead guideMacBookStorage, RAM, charging, Apple IDRead guideiPadCellular vs Wi-Fi, Apple Pencil, screenRead guideApple WatchPairing, GPS vs Cellular, battery, waterRead guideGamingPlayStation, Xbox, Switch - controllers, accountsRead guideOther phones & tabletsGoogle Pixel, OnePlus, Sony, Huawei, Xiaomi - same warranty, same support.Read guide
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Our UK support team handle returns, warranty claims and anything the guides above do not cover. Plain English, no scripts.
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