Skip to main content
Back to help centre
Help centre›Returns

Returns & refunds

30-day change-of-mind, faulty returns, refund timing. Pick your device for the full guide.

Pick your device

Returns & refunds guidance, tailored to what you’ve got.

iPhone
Returns, battery, Face ID, iCloud, unlocking
Read guide →
Samsung Galaxy
Returns, fingerprint, S Pen, Knox
Read guide →
MacBook
Storage, RAM, charging, Apple ID
Read guide →
iPad
Cellular vs Wi-Fi, Apple Pencil, screen
Read guide →
Apple Watch
Pairing, GPS vs Cellular, battery, water
Read guide →
Gaming
PlayStation, Xbox, Switch — controllers, accounts
Read guide →
Other phones & tablets
Google Pixel, OnePlus, Sony, Huawei, Xiaomi — same warranty, same support.
Read guide →

Need help?

Contact us
Envirofone logo

Get in touch

  • Contact us
  • Facebook
  • Twitter
  • Instagram
  • Our Adverts
  • Our Story
  • Returns

About us

  • Who are Envirofone?
  • Envirofone Trustpilot reviews
  • Privacy policy
  • T&Cs
  • Support & FAQs
  • Business

Shop phones & tech

  • Refurbished smartphones
  • Refurbished iPhones
  • Refurbished tablets
  • Refurbished MacBooks
  • Mobile phone recycling

Phone help & advice

  • Help centre
  • Advice centre
  • Guide to buying a refurbished phone
  • FAQs
  • Editorial policy
  • Pay with Klarna
  • Pay with Clearpay
  • Pay with PayPal

Trade in your device

  • How to sell your device
  • Sell your phone
  • Sell your tech
  • Envirocharity - How it Works
  • Reviews
  • Retro
  • Global E-Waste Index
  • Home Collection
Compare with
  • Music Magpie
  • Mazuma
  • The Big Phone Store
  • Back Market
  • CeX

© Copyright 2026. James Johnson Green Ltd, All rights reserved. Company Reg Number: 10452936. VAT Reg: GB494285158.
Policies: Modern Slavery Statement | HTML Sitemap

FacebookX (Twitter)InstagramYouTube
Envirofone logo
Trustpilot reviews
BuySell
Envirofone logo
Sell My Phone
Sell My Laptop
Sell My Tech
How It WorksEnviroCharityAdviceAbout Us
BuySell