Help centre
Warranty
What our 12-month warranty covers and how to claim. Pick your device for the details.
Pick your device.
Warranty guidance, tailored to what you have got.
iPhoneReturns, battery, Face ID, iCloud, unlockingRead guideSamsung GalaxyReturns, fingerprint, S Pen, KnoxRead guideMacBookStorage, RAM, charging, Apple IDRead guideiPadCellular vs Wi-Fi, Apple Pencil, screenRead guideApple WatchPairing, GPS vs Cellular, battery, waterRead guideGamingPlayStation, Xbox, Switch - controllers, accountsRead guideOther phones & tabletsGoogle Pixel, OnePlus, Sony, Huawei, Xiaomi - same warranty, same support.Read guide
Not found it?
A person will answer.
Our UK support team handle returns, warranty claims and anything the guides above do not cover. Plain English, no scripts.
© Copyright 2026. Envirofone Limited, All rights reserved. Company Reg Number: 10452936. VAT Reg: GB494285158.
Policies: Modern Slavery Statement
