Help centre
iPhone help.
Whether you just bought a refurbished iPhone, are trading one in, or something’s gone wrong - start here.
12-month warrantyOn every iPhone
30-day returnsChange-of-mind included
80%+ batteryGuaranteed on arrival
Always unlockedUse any network
All iPhone help topics.
Returns & refunds30-day change of mind, faulty returns, refund timing, returning a trade-in bundle.WarrantyWhat our 12-month warranty covers (and what it doesn’t), how to claim, repair vs replacement.Battery healthWhat 80% means, how to check it on your iPhone, when to claim under warranty.Setup & unlockingTransferring from your old phone, network unlocks, eSIM, Apple ID, Face ID setup.TroubleshootingActivation lock, “iPhone unavailable”, Wi-Fi drops, fast charging not working.RepairsOut-of-warranty repairs, screen replacements, battery swaps - what we can do in-house.Selling your iPhoneQuote process, packaging, ID checks for high-value devices, payment timing.
While you are here.
Buying, selling, or reading up on the iPhone.
Not found it?
A person will answer.
Our UK support team handle returns, warranty claims and anything the guides above do not cover. Plain English, no scripts.
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