iPhone help

Whether you just bought a refurbished iPhone, are trading one in, or something’s gone wrong — start here.

12-month warrantyOn every iPhone

30-day returnsChange-of-mind included

80%+ batteryGuaranteed on arrival

Always unlockedUse any network

All iPhone help topics

30-day change of mind, faulty returns, refund timing, returning a trade-in bundle.

What our 12-month warranty covers (and what it doesn’t), how to claim, repair vs replacement.

What 80% means, how to check it on your iPhone, when to claim under warranty.

Transferring from your old phone, network unlocks, eSIM, Apple ID, Face ID setup.

Activation lock, “iPhone unavailable”, Wi-Fi drops, fast charging not working.

Out-of-warranty repairs, screen replacements, battery swaps — what we can do in-house.

Quote process, packaging, ID checks for high-value devices, payment timing.

From £109. 12-month warranty.

Instant quote. Free packaging.

Articles on choosing & using iPhones.