Selling your Samsung Galaxy
Trade in your old Galaxy in a few minutes. Here’s the end-to-end process and what to do before you post it.
Get an instant quote
Head to sell-my-samsung-phone, pick your model and storage, and answer a few condition questions. The price you see is guaranteed for 14 days from your order date.
Pristine = looks new. Good = light marks. Used = visible wear but works perfectly. Broken = something doesn’t work. Pick honestly — we re-quote if it arrives different and you can decline at no cost.
Prepare your Galaxy before posting
- Back up to Samsung Cloud or Google. Once we factory-reset, the data is gone.
- Remove your Google account: Settings → Accounts and backup → Manage accounts → Google → Remove account. This switches off Factory Reset Protection — without it we can’t process the trade-in.
- Sign out of Samsung account if you have one: Settings → Samsung account → Sign out.
- Remove the SIM and microSD card, and any case.
- Factory reset: Settings → General management → Reset → Factory data reset.
If we receive your Galaxy still tied to a Google account, we’ll email you with a 14-day grace period to remove it. After 14 days we have to process at £0, so please double-check before posting.
Send it to us
We send a free Enviropack — bag, label, instructions. Drop at any Post Office. Keep your receipt as proof of postage.
Devices worth over £500 go on a fully tracked, insured service. Anything under that uses Royal Mail tracked.
We test it
Our team runs a 70-point check within 1–2 working days: cosmetic grading, screen, battery, every button, every sensor, every radio, and a full reset.
If everything matches the condition you picked, we pay out. If we spot something different — a scratch you didn’t mention, a battery under 80%, a stuck pixel — we’ll send a counter offer.
Get paid
- Bank transfer: next working day.
- PayPal: usually within 24 hours.
- Envirocash: instant credit toward a refurbished purchase, plus an extra 7%.
If something’s off
If you get a counter offer you don’t like, you can:
- Accept — we pay the new amount.
- Decline — we return the phone (you cover return postage, around £4.99).
- Counter-counter offer — reply with what you think is fair and we’ll review.
