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Help centre›Troubleshooting

Troubleshooting

Common problems and what to try first. Pick your device for the most likely fixes.

Pick your device

Troubleshooting guidance, tailored to what you’ve got.

iPhone
Returns, battery, Face ID, iCloud, unlocking
Read guide →
Samsung Galaxy
Returns, fingerprint, S Pen, Knox
Read guide →
MacBook
Storage, RAM, charging, Apple ID
Read guide →
iPad
Cellular vs Wi-Fi, Apple Pencil, screen
Read guide →
Apple Watch
Pairing, GPS vs Cellular, battery, water
Read guide →
Gaming
PlayStation, Xbox, Switch — controllers, accounts
Read guide →
Other phones & tablets
Google Pixel, OnePlus, Sony, Huawei, Xiaomi — same warranty, same support.
Read guide →

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